Student Union Building

Getting Started with OSS

OSS Introduction Video

 

00:00
I believe that we should be providing

00:10
education to anybody who wants to show

00:12
up everybody has something within them

00:13
they can be brought out we're not just

00:16
looking at bringing students into the

00:17
college campus but we're also looking

00:20
about how we can make them succeed not

00:23
only at the college but in life you

00:25
should be able to have the chance to

00:27
show what you know in the best way

00:29
possible everybody has a right to come

00:32
to school everybody has a right to come

00:34
to college Los Angeles City College is

00:36
an urban oasis proudly serving our

00:38
students and community LACC is an

00:40
institution grounded in academic

00:42
excellence Los Angeles City College is

00:45
one of the most diverse campuses in the

00:47
county that allows us to serve students

00:48
with disability striving towards

00:50
excellence and inclusion Los Angeles

00:52
City College supports its Office of

00:54
Special Services hello I'm dr. Anderson

00:58
i'm dean of student services and special

00:59
programs i'd like to welcome you to the

01:01
Office of Special Services at Los

01:03
Angeles City College the Office of

01:05
Special Services is really the only

01:07
Department on campus that is dedicated

01:09
to serving students who either have or

01:11
think that they have a disability part

01:13
of our mission is to empower you so that

01:16
you can see in your classes and get on

01:17
with your life in terms of your career

01:20
objectives transferring to another

01:21
University this office is actually here

01:24
for you

01:27
my name is Karen drew middle my

01:30
disability is juvenile rheumatoid

01:32
arthritis and I was diagnosed at the age

01:35
of one and a half so I've had arthritis

01:36
throughout my whole life my name is

01:39
diana creo I struggled with my writing

01:41
and I had really bad anxiety with Matt I

01:44
have retinitis pigmentosa basically the

01:48
cells in the eyes that take in the light

01:50
and can distinguish color and all that

01:52
they're just dying off I should be going

01:54
blind in like 10 to 40 years I have

01:57
problems with reading and spelling and I

02:00
get nervous when I feel rushed I didn't

02:03
know about my disability until maybe a

02:04
few years into college I struggled with

02:07
math I never came to terms to think

02:10
about what was wrong I just went ahead

02:12
and said yeah I'm not getting math on my

02:14
guinea mouth I was born completely blind

02:17
and I started to see in my left eye when

02:21
I was a few months old

02:28
occasional good questions about who has

02:31
a disability or what disabilities we

02:33
serve and my response is any disability

02:36
you can start anywhere with a learning

02:39
disability speech and language

02:40
disabilities students are deaf or hard

02:43
of hearing a student has physical or

02:45
mobility issues students who are blind

02:48
or have low vision of the students who

02:50
have attention deficit disorder if

02:52
you're a student you have some of these

02:54
issues going on or if you've always

02:55
struggled in certain academic subjects

02:58
then really it's great for them to come

03:00
over and say hey this is where I'm at

03:02
this is where I'm struggling what do you

03:05
think a lot of our students have what

03:07
sometimes they're called invisible

03:08
disabilities you really can't tell what

03:11
the disability is by speaking to them

03:13
usually what I tell students and faculty

03:16
is that someone with a learning

03:17
disability is average or higher

03:20
intelligence but they have difficulty in

03:23
one or more area if you learn in a

03:25
particular way if one of your modalities

03:28
is much stronger than another it can be

03:30
difficult in school it usually is

03:32
somebody that does great in all their

03:34
English classes or a good writer but

03:36
when they get to math they hit a wall in

03:38
the past I have had students who come to

03:41
me who are very perplexed who say

03:44
there's something about this I don't get

03:46
they seem to be knowledgeable in class

03:49
their performances on quizzes and exams

03:52
do not show that knowledge there are

03:54
some students who need some

03:56
accommodation but they are nervous when

04:01
I first started Los Angeles City College

04:03
and I was very timid I was shy my

04:05
disability is not something I'd like to

04:07
talk about

04:08
well I encouraged them to get the help I

04:09
tell no it's an accommodation it's not

04:11
to stigmatize you it and so I point out

04:14
this is not the case of you are

04:17
different you are special in a way

04:19
though many other people are and if you

04:21
want the accommodation we have it for

04:24
you and it levels the playing field

04:26
that's the term that usually

04:28
gets the booked once a student comes

04:30
over to OSS we have a really great

04:33
intake process we ask the student to

04:36
fill out application for Office of

04:38
Special Services and they make an

04:40
appointment for an intake screaming we

04:43
have to verify that a student has a

04:45
disability one of the ways that that's

04:47
done is to get information or

04:48
documentation from an appropriate

04:50
professional that's a medical person a

04:53
psychologist speech pathologist some

04:57
students come in and say you know I

04:58
don't know what's wrong I've just got

04:59
some issues we get verification of their

05:01
disability and we begin to assess what

05:04
their accommodation needs may be

05:16
how do we help students inside and

05:18
outside the classroom we strive for that

05:21
concept of universal design universal

05:23
design really has to do with access for

05:27
anyone whether you have a disability or

05:29
not well in terms of physical access

05:32
it's being able to get into a building

05:33
it's being able to have a chair that you

05:36
can use and not having to ask for a

05:38
special chair it's not having s or a

05:40
special table because you happen to be

05:42
in a wheelchair

05:43
what's fair is fair everybody getting

05:46
the same thing I don't think so

05:49
I think fair is the idea that people get

05:51
what they need and people don't need the

05:53
same thing something might work for some

05:56
students something might not work for

05:58
another students we look at each person

06:00
as an individual and figure out what

06:03
works for that person for example maybe

06:06
you need to tape record your lecture

06:08
maybe you need to sit in front of the

06:10
class you need to have priority seating

06:12
with that I was able to seat in a

06:14
location which is in front of the

06:15
classroom closest to the door made it a

06:18
lot easier so when people get out I

06:19
don't get tumbled down with everybody

06:22
trying to get out if you're a slow

06:24
processor you have a little difficulty

06:26
reading you have spatial difficulties

06:29
you might need extra time to take your

06:32
exams and we'll arrange to have your

06:33
tests taken here so you can take it in a

06:35
relatively quiet environment there's

06:38
only ten minutes left in the test and

06:40
you still not halfway through it and

06:42
you're rushing and you're seeing all

06:44
these other kids leave quicker than you

06:46
just takes me a little longer to do

06:48
things and this place provides that for

06:51
me somebody who has an attention deficit

06:53
might get very disturbed by a sound or a

06:56
movement next to them

06:57
it could be somebody fiddling with

06:59
papers it could be somebody's cell phone

07:01
going off even on vibrate it can be

07:03
someone talking in the next room or

07:05
tapping with their pen or tapping their

07:08
foot it can be anything

07:09
my name is Anne Farrell Keys Bay I'm the

07:11
senior sign language interpreter in 804

07:13
here Los Angeles City College my

07:15
responsibilities are to provide sign

07:17
language interpreter services to all

07:19
deaf and hard of hearing students we

07:22
provide

07:23
simultaneous communication between the

07:25
deaf and hard of hearing student when

07:27
the teacher is lecturing they give you

07:29
the tools to use on your own to become

07:33
independent so you don't have to

07:34
completely rely on people I can use the

07:36
big CCTVs they have there which is

07:38
really helpful I can set it to a reverse

07:40
contrast zoom it as big as I need some

07:43
of our students are in the tutoring

07:44
center our tutors are trained to work

07:46
with students at disabilities my tutors

07:48
were really helpful in terms of

07:51
accommodating me they actually wrote

07:53
really big and really clear and they

07:58
actually tried to find the best way to

08:01
work with me so I could understand them

08:04
through this program here I did use one

08:06
of the tutors for math he dedicated his

08:09
time and found different ways to show me

08:12
how to grasp the different problems

08:15
there were times where I was ready to

08:16
give up and because of my tutor he would

08:19
not let me give up and say let's do

08:21
another problem or a problem we never

08:23
ever ask an instructor to lower their

08:26
academic standards so this isn't about

08:28
something special anymore it's really

08:30
about leveling the playing field and

08:32
that's what we're trying to do with our

08:34
students here

08:37
this is the high-tech Center in the

08:40
Office of Special Services the high-tech

08:50
Center is another way that we

08:51
accommodate students it has a variety of

08:54
computers and software programs that

08:56
help students make up for whatever

08:58
functional limitations they may have my

09:01
name is Sheryl Morrison I'm the

09:03
assistive technology specialist in

09:05
high-tech center I assist them in

09:07
learning the assistive technology for

09:10
our blind students we have programs like

09:13
jaws where it reads the text out loud so

09:15
I'm just bringing up jaws so from here

09:18
we can then go through all the menus or

09:26
for students who are visually impaired

09:27
we have zoomtext which blows up the size

09:30
of the letters as you can see we can get

09:32
up to six times zoom right here another

09:34
good feature is it actually allows us to

09:36
change the color some students actually

09:38
work better if the color is inverted and

09:40
the program like zoomtext allows us to

09:42
make those changes we also have read and

09:45
write gold for students who are learning

09:47
disabled who need to hear the text read

09:50
to them I just copy and paste text to

09:59
field when it can read it I also convert

10:06
a student text books into Braille I

10:10
would take a student's textbook and I

10:13
converted into a Braille format and then

10:17
I print out their text books this is one

10:20
chapter my major part of my job is to

10:23
provide a tech service to our students

10:25
basically we take the books and fit it

10:28
into a high-speed scanner and scan the

10:30
books into a graphic format and then we

10:33
can use the OCR software to get the text

10:35
out from the image one of the obstacles

10:38
that I had was I'm having to carry a

10:39
heavy load of books in my backpack this

10:43
is where I get them in CD or mp3 format

10:45
which it makes a lot easier in addition

10:48
we have a class called

10:50
skills 43 it's adaptive computer

10:53
technology and they can come in and if

10:57
they don't know how to type we have

10:59
typing software for students that are

11:02
sighted as well as those who are

11:04
visually impaired if they already know

11:07
how to type we teach the visually

11:10
impaired students how to navigate the

11:13
internet and also Word documents using

11:16
jaws and shortcut keys this is our home

11:18
page it has our mission statement and

11:21
our regular information as far as our

11:23
address our phone number and our hours

11:26
these are our types of special services

11:28
that are offered I really encourage

11:30
faculty to go onto the webpage

11:32
take a look at the faculty handbook

11:33
because it will answer a lot of

11:35
questions that you may have

11:44
many of our students when they're

11:46
receiving their commendations like extra

11:49
time do extremely well back in my high

11:51
school days

11:52
my academic achievements were see see -

11:56
by using OSS I get to do a department

12:01
one of my students just got into UC

12:03
Berkeley and she brought me this cup

12:05
which I treasure

12:07
I'm a better reader now better speller

12:09
one of our students was born in Mexico

12:12
and when he first came here he was in

12:13
ESL 1 he didn't speak any English at all

12:15
and he was completely blind and now he

12:19
has his master's decree it's actually

12:22
been a great help to my development as

12:24
an individual my academic life has gone

12:27
from I completely failed high school

12:29
because I just didn't have the resources

12:31
available to me - my first semester here

12:34
I got all A's except for 1b and 1c we

12:38
have a student who was different blind

12:40
and she recently graduated last year

12:43
after finishing two years at La CC I

12:46
transferred over to Cal State Northridge

12:48
and after two years in the cinema

12:51
television program I graduated when I'm

12:54
currently working in my field what the

12:56
help of accommodations and just to help

12:58
with the counselors and Department of

13:00
Rehabilitation

13:01
I then made myself active in campus I

13:04
became director student body government

13:06
I was an advocate for the students with

13:09
disabilities so I was the student body

13:11
president what we try to provide here in

13:13
this program are a set of skills that

13:17
they can use to get on with whatever it

13:20
is they're doing in education you have

13:22
to be able to take responsibility for

13:24
what you want to do and where you want

13:26
to go in life because there are a lot of

13:29
tools there are a lot of strategies

13:30
there is a lot of help that we can

13:32
provide to those students to be

13:34
successful in their educational career

13:37
and in their life if you're willing to

13:39
work if you're willing to open your mind

13:41
up to try these other ways of doing

13:44
things

13:45
you're going to be a success

Off

OSS Eligibility

Los Angeles City College’s Office of Special Services (OSS) authorizes accommodations, academic adjustments, and/or support services to students who have verified disabilities such as:

  • Physical Disability
  • Deaf and Hard of Hearing (DHH)
  • Blind and Low Vision
  • Learning Disability
  • Acquired Brain Injury (ABI)
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Intellectual Disability (ID)
  • Autism Spectrum
  • Mental Health Disability
  • Other Health Conditions and Disabilities

Students with disabilities who attend Los Angeles City College must make measurable progress toward their educational goals.

Off

Student Responsibilities

  1. I will update my OSS application each semester that I enroll in a class at LACC.
  2. I will provide OSS with any information (reports, diagnoses, etc.) deemed necessary by OSS to verify my disability(ies). (E.g., medical, psychological, and/or educational information signed by an appropriately licensed professional.)
  3. I will meet with an academic counselor/specialist to complete a Student Educational Plan/Contract and I agree to meet each semester to update my Student Educational Plan/Contract and Academic Accommodations.
  4. I will make measurable progress toward the goals established in my Student Educational Plan and meet academic standards established by the college.
  5. I will utilize OSS programs and services in a responsible manner including notification forty-eight (48) hours in advance for OSS service cancellations, appointment changes, or requests for information related to my OSS student file.
  6. I will comply with the Student Code of Conduct adopted by the Los Angeles Community College District.
Off

Special Notices

Orientation:

For students who are blind or have low vision, please contact Robert Dominick at (323) 953-4000 ext. 2271 to set up an appointment.

High Tech Center Hours:

Monday to Thursday we are open for drop-in from 9 AM to 4 PM or by appointment. Please email @email

Off

Contact Us

Office Hours and Location

In-Person
Mondays to Thursdays: 8:00AM - 4:00PM
Fridays: 8:00AM - 2:00PM
Saturdays to Sundays: closed

Mailing Address:
Los Angeles City College
Office of Special Services
855 N. Vermont Avenue, SSB 1st Floor
Los Angeles, CA 90029

Student Services Building, 1st Floor

Contact

Email: @email
Voicemail: (323) 953-4000 ext. 2270 (TTY/TDD)

Online: OSS on Cranium Cafe

    Off