Online Counseling at LACC

The Counseling Department connects with students online through Cranium Café. To find out more about Cranium Café, visit Cranium Café Home.

How to Prepare for Cranium Café

  • Access to a computer, tablet or smartphone
  • Secure internet connection
  • Browser Requirement: Google Chrome or Firefox (Do not use Internet Explorer or Safari)
  • Treat Express counseling the same as if you were going to interact with an individual on campus

Cranium Café Account Set-Up

Step 1: Log-in to your student portal (SIS) and select then select "Online Counseling at LACC"

Step 2: Use the Canvas Login Icon (image on left hand side) and then click on Authorize

  • If you do not have an active Canvas account, you can request a Cranium account using "Guest Registration." Make sure to use your @student.laccd.edu email.

  • If you are a prospective student and don't have a student account, you may go directly to lacc.craniumcafe.com/ and use a valid email address to create an account.

Step 3: Once you have successfully logged in, you can use the student support directory to locate different student services personnel, or scroll down below to view available general counselors.

Technical Requirements

  • Windows 7 or higher
  • OS 10 or higher (iMac/MacBook 2009 or later)
  • Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build

  • Use the latest version of Chrome or Firefox. (Do not use Safari.)

  • Use the latest version of Chrome or Firefox. (Do not use Internet Explorer.)

Accessibility

Cranium Café offers accessibility features for working with students with disabilities. If you use assistive technology, then it will be focused on the digital chat tool from Cranium Café, which will enable you to communicate with a wide variety of assistive technologies.

Please contact the Office of Special Services (OSS) for accommodation requests.

Online Counseling Etiquette

Please make sure to review and adhere to Online Counseling Etiquette when entering the Express Lobby and other online services.

General Counseling

Office Hours

Mondays to Thursdays: 8:30AM - 6:00PM
Fridays: 8:00AM - 2:00PM
Saturdays to Sundays: Closed

EXPRESS COUNSELING: IN-PERSON AND ONLINE
Mondays to Thursdays: 9:00AM - 3:00PM
Fridays to Sundays: Closed

Contact

E. BIRD SONG
Chair, Counseling
Email: @email
Phone: (323) 953-4000 ext. 2062

STUDENT SERVICES BUILDING, 2ND FLOOR   
Phone: (323) 953-4000 ext. 2250